This policy explains when and why we collect personal information about individuals, how this information is used, the conditions under which it may be disclosed to others, and how it is kept secure.
This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes.
This policy was last updated on 04/07/18.
Dusted Design Partners Limited, trading as Dusted, (company number 05030292) with its registered office address is 65 Leadenhall Street, London, EC3A 2AD is the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed.
Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to the particular company that is the controller of your personal information.
When you use this website, our products or services, the categories of information that we may collect about you and the way in which we collect it are as follows:
Personal information you give to us. This is information about you that you give to us by entering information via our website, social media platforms, or corresponding with us by phone, email or otherwise, and is provided entirely voluntarily.
This includes information provided at the time of registering to use our site, subscribing to our mailing list/newsletter through our website, submitting a contact form on our website, registering interest to use our services/products, posting material or requesting further services, (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). Such information may consist of, but is not limited to, your title, name, email address, telephone numbers, information relating to the sale of service/products to you, and correspondence and communication details.
We may also ask you for information when you report a problem with our site. If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well. The information you give us may include your name, address, email address, phone number, enquiry details, and may include records of any correspondence and responses to any surveys.
Personal information we collect about you:
We may automatically collect details of transactions you carry out through the website, and your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see cookies for further information. We may also collect any personal information which you allow to be shared that is part of your public profile or third party social network, type and version, time zone setting, browser plug-in types and versions, operating system and platform.
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.
Performance of the contract with you or take steps to enter into. We may use and process your personal information where we have supplied you (or continue to supply you) with any products or services, where we are processing an order from you, where we have arranged for the supply of another company’s products or services to you, or where you are in discussions with us about any new product or service. We will use this information in connection with the contract for the supply of services/products when it is needed to carry out that contract with you or for you to enter into it. Please see Data we collect and how we collect it above for details of the types of personal information we process for these purposes.
Legitimate interests. We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:
Consent for data processing. We may use and process your personal data where you have consented for us to do so. This includes contacting you with marketing information about our products and/or services if you have:
You may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent for further details.
Legal requirement. We will use your personal information to comply with our legal obligations: (i) to assist any public authority or criminal investigation body; (ii) to identify you when you contact us; and/or (iii) to verify the accuracy of data we hold about you.
Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes.
Our suppliers and service providers
We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include providers of information technology, case management systems, marketing agencies, cloud service providers (such as hosting and email management), data analysis, data backup, security services, advertising agencies, and administrative services.
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
Other ways we may share your personal information
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and clients.
When disclosing your personal information to third parties, we will always take steps with the aim of ensuring that your privacy rights continue to be protected.
All information you provide to us is stored on our secure servers which are located within the European Economic Area (EEA).
If at any time we transfer your personal information to, or store it in, countries located outside of the EEA (for example, if our hosting services provider changes) we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA.
If you use our services whilst you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
We will not keep your information for longer than is necessary for the purposes for which we collect it unless we believe that the law or other regulation requires us to preserve it.
If you have made an enquiry or contacted us via our website, we will store your information for as long as is reasonably required to deal with your enquiry. If you become a client and open an account with us, we will retain your personal information for as long as your account is active. If your account is dormant for more than 2 years, we’ll send you a reminder, after which we will close your account. Once your account is closed, we will retain your personal information in case of any queries from you or in case you decide to re-activate your account for a period of 2 years from the date your account is closed.
If you have signed up to receive marketing from us we will store your personal information for as long as you are subscribed to our marketing list. If you unsubscribe or your subscription expires because you do not interact with our marketing emails for over 3 years, we will keep your email address on our suppression list to ensure that we do not send you marketing emails.
If you have contacted us with a complaint or query we will store your personal information for as long as is reasonably required to resolve your complaint or query.
We retain technical information obtained via Google Analytics for 26 months from the date it is collected. This information is converted into aggregated data to ensure that it is anonymised.
The only exceptions to the above are where:
When it is no longer necessary to retain your data, we will delete the personal information that we hold about you from our systems. After that time, we may aggregate the data (from which you cannot be identified) and retain it for analytical purposes.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.
Our website may contain links to other websites run by other organisations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
We may collect your preferences to receive marketing information directly from us by email in the following ways:
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Please see Withdrawing your consent and Objecting to our use of your personal information and automated decisions made about you above for further details on how you can do this.
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this policy whenever you visit our website. If you do not agree with any aspect of the updated policy you must immediately notify us and cease using our services.
Please direct any queries about this policy or about the way we process your personal information to David Wall, Director and Co-Founder, using our contact details below.
If you wish to write to us, please write to Dusted, 65 Leadenhall Street, London, EC3A 2AD.
Alternatively, you can complete a contact form via our website.
If you would prefer to speak to us by phone, please call us on +44 20 74037776.