eDesk are a technology software company entirely focussed on e-commerce. eDesk helps retailers around the world to deliver seriously extraordinary customer service everywhere they sell. Their award-winning artificial intelligence powered automation tools streamline customer support processes and deliver business insights. They natively integrate with all the major e-tail marketplaces: Amazon, eBay, Shopify, Walmart and Wish to name a few.
Our brief was to completely redesign the eDesk digital experience, the project included: user personas, user journey mapping, wireframing, UX, UI, and developer ready Adobe XD design files.
